Margaret Mary Health Introduces User-Friendly Billing Platform to Enhance Patient Experience

The platform will help patients better understand their medical expenses.

(Batesville, Ind.) – Margaret Mary Health has implemented a new patient billing platform designed to enhance the patient experience. This platform provides patients with a user-friendly interface they can easily access to understand their medical expenses. It offers transparency in billing processes and the convenience of multiple payment options. In addition to paper statements, it improves patient communication by utilizing text and email payment reminders.

“We recognize managing and paying MMH bills has been challenging for patients. One of our top priorities is creating a care delivery model focused on improving access, convenience and ease of using our services. Thanks to valuable input and survey feedback from our patients, this is the first of several platforms we’ll be implementing throughout 2024 designed to improve the patient experience before, during and after utilizing our services,” shared Liz Leising, CEO and President of Margaret Mary Health.

As part of the new automated system, patients will receive text messages and/or emails alerting them each time a bill has been generated following services. These messages are sent prior to when a paper statement is received in the mail. Additional text and email payment reminders will be sent from MMH prior to the due date, which is 30 days from statement generation. Patients will have the ability to customize their communication preferences and opt out of any, including paper statements. Payments can be made through a variety of methods including online, through text message link, via an automated phone line 24/7, scanning a QR code on the billing statement, through the patient portal or by traditional mail.

A major enhancement is the ability for patients to set up their own payment plan online through their patient portal or by visiting mmhealth.org/paymybill. Payments can also be set up as reoccurring automatic payments with a credit or debit card. MMH offers zero-interest payment plans for up to 36 months, depending on the total balance due. Payment plans may also be arranged via phone by calling our Patient Financial Services team at 812.933.5441.

MMH is committed to delivering the best possible healthcare services and is grateful for the ongoing community support. For easy access to the patient portal, go to the App Store or Google Play, search for MMH Patient Portal and download the mobile app. If you need assistance enrolling, or help with your username and password, call the Portal Helpline at 812.933.5124. For questions regarding the new billing platform contact the Patient Financial Services team at 812.933.5441.