CVG Earns Award For Top Customer Service In North America

Monday, March 9, 2020 at 2:54 PM

The award program is based on passenger opinion and measures passengers’ satisfaction.

(Hebron, Ky.) – If you travel to or from Cincinnati-Northern Kentucky International Airport, you should expect fantastic customer service.

CVG has earned a 2019 Airport Service Quality (ASQ) Award, which is a globally recognized customer experience award that is based on airport size (five to 15 million passengers) and world region (North America).

The award program is based on passenger opinion and measures passengers’ satisfaction across 34 key performance indicators, such as airport cleanliness and security checkpoint wait times.

“CVG is proud to be named a 2019 ASQ Award winner,” said Candace S. McGraw, CEO of CVG Airport. “Providing a superior customers experience has long been a hallmark of CVG. I am proud and appreciative of the thousands of employees and many business partners at CVG who make this continued success possible.”

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