Indiana Customers to Receive $350,000 in Bill Assistance from Duke Energy This Summer

Qualifying customers can receive up to a $250 account credit annually through company’s summer program

(Plainfield, Ind.) - Duke Energy is dedicating $350,000 in financial assistance to help Indiana customers pay their energy bills this summer. This assistance comes from the company’s “Summer Energy Assistance Credit Program,” which is funded by Duke Energy shareholders.

How it works

Duke Energy works with the Indiana Community Action Association to distribute funds through local Energy Assistance Program (EAP) agencies to qualifying customers to pay energy bills, deposits and reconnection/connection charges.

• The Summer Energy Assistance Credit Program is available to EAP-eligible customers.
   
• Qualifying customers can receive up to a $250 credit annually on their account.
   
• Individuals should contact their local EAP agency to see if they are eligible. Click here to find a list of service providers by county.

Our view

“Our Summer Energy Assistance Credit Program is available to help Hoosiers with seasonal bills that can go up with increased energy use similar to what we experienced over the last couple of weeks,” said Stan Pinegar, president, Duke Energy Indiana. “We work hand in hand with local community action agencies to connect our customers with this financial support, and we also offer additional programs and tools to help manage energy use when the summer heat plays a large role in what customers see on their bills. We encourage any customer struggling to pay their electric bill to take advantage of these tools and immediately contact our customer service team.”

More savings programs and assistance

Duke Energy offers a number of other tools and resources to help customers take control of their energy use and save money, including:

• Payment Assistance Finder, a free online tool that directs customers to local assistance resources in their area through a simple zip code search.
   
• Usage Alerts that send customers a notification of how much electricity they are using and its cost midway through their billing cycle so they can make adjustments before their billing period ends.
   
• The “Smart Usage Option” – a new time-of-use rate for residential customers that helps them save on their bills by shifting typical household chores to times when there is less demand for power.
   
• Free Home Energy House Calls, where energy professionals assess a home in-person or virtually for efficiency and provide customers with a toolkit of energy-saving devices.
   
• Installment payment plans for customers needing flexibility.

To learn more about these programs, visit duke-energy.com/SeasonalSavings.